Fish Out of Water

Musings about life & travel from an East Coast native living on the Left Coast in the CA State Capitol since 2004 and now also spending time at a home-away-from-home in Evanston, IL. This fish has lived in Madison, WI (7 years); Portland, OR (2 years); Las Vegas, NV (7 months); Middlebury, VT (3 summers); Marne-la-Vallee, a small town east of Paris, France (6 months); Middletown, CT (3 years); & Marshfield, MA, the fish's coastal hometown 40 miles south of Boston (17 years).

About Me

Name:
Location: Sacramento, California, United States

10.20.2014

Day 205: Panera Makes It Right!

Last week, I posted about a disappointing experience at Panera. 

I submitted feedback through the Panera web site and was extremely pleased by the response -- not only did I get a personalized email apologizing for the fact that Panera didn't meet my expectations, but I also received a $10 eGift Card to use for a future visit.  Sweet!

With that type of customer service, Panera has definitely restored my sense of customer loyalty.

posted by jms | 9:18 PM

0 Comments:

Post a Comment

<< Home