Fish Out of Water

Musings and observations about life from an East Coast native now living on the Left Coast in the California State Capitol since 2004. This fish has made her home in Madison, WI (7 years); Portland, OR (2 years); Las Vegas, NV (7 months); Middlebury, VT (3 summers); Marne-la-Vallee, a small town east of Paris, France (6 months); Middletown, CT (3 years); and Marshfield, MA, the fish's coastal hometown 40 miles south of Boston (17 years).

Location: Sacramento, California, United States


Day 205: Panera Makes It Right!

Last week, I posted about a disappointing experience at Panera. 

I submitted feedback through the Panera web site and was extremely pleased by the response -- not only did I get a personalized email apologizing for the fact that Panera didn't meet my expectations, but I also received a $10 eGift Card to use for a future visit.  Sweet!

With that type of customer service, Panera has definitely restored my sense of customer loyalty.


Post a Comment

<< Home